OMNIS

Terms of Service

Effective: May 20, 2026  ·  OMNIS, United States  ·  support@theomnisai.com

OMNIS is an AI platform company based in United States, that provides embeddable chat and voice agent technology for websites. These Terms govern your use of the platform. By using OMNIS, you agree to these Terms in full. For questions, contact support@theomnisai.com.

  1. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and OMNIS ("Company", "we", "us", "our"), a company operating from United States, governing your access to and use of the OMNIS platform, including all associated software, APIs, documentation, dashboards, widgets, and services (collectively the "Service") available at theomnisai.com. By creating an account, clicking "I agree", or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not access or use the Service.
  2. If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity. If you do not have such authority, you must not accept these Terms or use the Service on behalf of that entity.
  3. You must be at least 18 years of age to use the Service. By accessing or using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction. If you are using the Service on behalf of a business, you represent that the business is duly organised and in good standing under applicable law.
  4. OMNIS provides a cloud-based platform enabling customers to embed AI-powered chat agents and real-time voice agents on websites, train those agents using knowledge base documents, capture visitor leads, view analytics, and related features ("Platform Features"). The specific features available to you depend on your subscription plan. We reserve the right at any time, with or without notice, to modify, enhance, remove, or discontinue any feature, functionality, or aspect of the Service. We will endeavour to provide reasonable advance notice of material changes where practicable.
  5. To access the Service, you must register for an account by providing accurate, current, and complete information. You agree to maintain and promptly update your registration information to keep it accurate, current, and complete. You are solely responsible for safeguarding your account credentials, including your password, and for all activity that occurs under your account. You agree not to share your credentials with any third party, not to use another person's account without authorisation, and to notify us immediately at support@theomnisai.com if you suspect any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your credentials.
  6. OMNIS offers a free trial period of 30 days from the date of account creation during which you may access the Service at no charge without providing payment details. The free trial is provided for evaluation purposes only. Following the expiry of the free trial, your account will revert to a limited state unless you upgrade to a paid subscription plan. We reserve the right to modify, limit, or terminate the free trial offering at any time without prior notice.
  7. Paid subscription plans are offered on a monthly basis at the price specified at the time of purchase. Subscription fees are payable in advance at the beginning of each billing cycle. All fees are exclusive of applicable taxes, including value added tax (VAT), goods and services tax (GST), sales tax, and other similar levies, which will be added to your invoice where required by the applicable law of your jurisdiction. You authorise OMNIS to charge your payment method on file through our payment processor (Stripe) for all fees due under your subscription plan on each billing cycle without further authorisation.
  8. Credit-based usage: each subscription plan includes a monthly allocation of platform credits which are consumed when your AI agents process requests, including chat messages, voice interactions, and API calls. The credit cost per request depends on the model and features used, as described in your account dashboard. Credits reset at the start of each billing cycle and do not carry over to the following month unless you are on a plan that explicitly includes credit rollover. Credits have no cash value and may not be transferred, exchanged, or redeemed for cash or other consideration.
  9. If your credit balance is exhausted before the end of a billing cycle, your AI agents will automatically pause and cease processing new requests until you add additional credits or your balance resets at the next billing cycle. We will send an email notification when your credit balance falls below a configurable low-balance threshold. OMNIS is not liable for any loss, business interruption, or reputational damage arising from agent downtime caused by credit exhaustion.
  10. You may upgrade or downgrade your subscription plan at any time from your billing dashboard. Upgrades take effect immediately and the additional cost for the remainder of the current billing cycle will be prorated. Downgrades take effect at the end of the current billing cycle. Changes to your subscription do not affect your current billing cycle's included credits.
  11. Subscription fees are generally non-refundable except as expressly stated in these Terms or as required by applicable mandatory law. If you are a consumer located in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal from digital service contracts under the EU Consumer Rights Directive (2011/83/EU) and the applicable consumer protection regulations. However, by expressly requesting that we begin providing the Service immediately upon subscription, you acknowledge that you waive your right of withdrawal once the Service has commenced. If the Service has not yet commenced, you may exercise your withdrawal right by emailing support@theomnisai.com within 14 days of purchase. Notwithstanding the above, we may, at our sole discretion, consider refund requests on a case-by-case basis for compelling reasons. To request a refund, contact support@theomnisai.com.
  12. You may cancel your subscription at any time by visiting your billing dashboard and selecting the cancellation option, or by emailing support@theomnisai.com. Cancellation takes effect at the end of the current billing period; you will retain access to all paid plan features until that date. We do not provide prorated refunds for the unused portion of a billing period except where required by law. Upon cancellation, your account will revert to a limited state and your AI agents will cease processing requests.
  13. If a payment fails for any reason, we will notify you by email and attempt to retry the charge up to three times over a period of 7 days. If payment remains unsuccessful after all retry attempts, your account will be suspended and your AI agents will be deactivated. Access will be restored upon successful payment of all outstanding amounts. Accounts that remain in a payment-failed state for more than 30 days may be terminated and your data may be deleted in accordance with our retention schedule.
  14. The Service uses a strictly necessary refresh token cookie to maintain authenticated sessions and localStorage to store non-sensitive application state on your device. By using the Service you acknowledge and agree to this use of browser storage technologies. No consent banner is presented because no non-essential or tracking cookies are used. You may clear cookies and localStorage at any time via your browser settings, which will terminate your active session. OMNIS is not responsible for cookies set by third-party services such as Google OAuth, which are governed entirely by those third parties' own terms and privacy policies.
  15. You grant OMNIS a non-exclusive, worldwide, royalty-free, sublicensable licence to process, store, transmit, and display your Customer Content (knowledge base documents, agent configurations, and other content you upload) solely to the extent necessary to provide the Service to you. You retain all ownership rights in your Customer Content. OMNIS does not claim any ownership interest in your Customer Content. This licence terminates upon deletion of the relevant Customer Content or closure of your account, subject to any data retention obligations described in our Privacy Policy.
  16. You represent and warrant that: (a) you own or have the necessary rights to all Customer Content you upload; (b) your Customer Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party; (c) your Customer Content does not violate any applicable law or regulation; and (d) you have obtained all necessary consents and authorisations required for OMNIS to process your Customer Content as described in these Terms and our Privacy Policy.
  17. OMNIS and its licensors own and retain all intellectual property rights in the Service, including the platform software, user interface, design, algorithms, models, documentation, trademarks, service marks, trade names, and all enhancements and derivatives thereof. These Terms do not grant you any rights to our intellectual property except the limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term of your subscription in accordance with these Terms. You agree not to copy, modify, create derivative works from, reverse engineer, decompile, disassemble, or attempt to derive the source code of any part of the Service.
  18. Ownership of AI-generated outputs is a developing area of law. OMNIS makes no warranty or representation regarding the intellectual property status of content generated by AI models through the Service. You acknowledge that similar or identical outputs may be generated for other users, and that AI-generated content may not qualify for copyright protection in all jurisdictions. You are solely responsible for reviewing AI-generated content before use and for ensuring it does not infringe third-party rights.
  19. You agree not to use the Service for any purpose that is unlawful, harmful, abusive, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable. You agree not to use the Service to collect, process, or store personal data of individuals under 13 years of age in the United States or under 16 years of age in the European Economic Area or United Kingdom without implementing appropriate parental consent mechanisms and complying with all applicable child privacy laws including COPPA and GDPR Article 8. You agree not to impersonate any person or entity, to misrepresent your affiliation with any person or entity, or to represent an AI agent as a human being without clear disclosure to the end-user. You agree not to use the Service to generate, distribute, or facilitate spam, unsolicited commercial communications, phishing content, or deceptive practices at scale. You agree not to use the Service to violate, misappropriate, or infringe the intellectual property rights, privacy rights, or publicity rights of any third party. You agree not to use the Service to transmit, generate, or store content that constitutes, encourages, promotes, or facilitates illegal weapons, controlled substances, violence, terrorism, exploitation of minors, hate speech, or any other illegal activity. You agree not to use the Service to conduct competitive intelligence, benchmark testing, or train competing AI models without our prior written consent. You agree not to use the Service to provide professional medical, legal, financial, psychological, or safety-critical advice to end-users as a substitute for qualified professional consultation unless you implement adequate disclaimers and oversight mechanisms and accept full legal responsibility for such advice. You agree not to attempt to gain unauthorised access to any part of the Service, our servers, databases, or any systems connected to the Service. You agree not to use automated scripts, bots, or scrapers to access the Service in a manner that exceeds normal human usage or places disproportionate load on our infrastructure without our prior written authorisation.
  20. You are solely responsible for all content generated by AI agents deployed on your account and for all interactions those agents have with end-users on your website. OMNIS is not a publisher of AI-generated content and exercises no editorial control over it. You agree to implement appropriate monitoring, moderation, and human oversight of your AI agents, particularly in high-stakes contexts including health, legal, financial, educational, or emergency services contexts. You agree to display a clear and prominent notice to all end-users who interact with your OMNIS-powered agent that they are communicating with an artificial intelligence system and not a human being, as required by applicable law including the EU Artificial Intelligence Act (Regulation (EU) 2024/1689) and analogous regulations. You are solely responsible for determining whether your specific use of the Service triggers any obligations under the EU AI Act, including but not limited to obligations applicable to providers or deployers of high-risk AI systems as defined in Annex III of the EU AI Act, transparency obligations under Article 50, or registration requirements under Article 49. OMNIS makes no representation that the Service in your specific deployment context complies with the EU AI Act or any analogous national AI regulation. Achieving and maintaining compliance with the EU AI Act and all other applicable AI regulations in your jurisdiction is solely your responsibility as the deployer of the Service.
  21. AI models used by the Service are probabilistic systems that may produce outputs that are factually incorrect, misleading, incomplete, offensive, biased, discriminatory, harmful, defamatory, sexually explicit, violent, politically sensitive, legally problematic, or otherwise objectionable — without any warning. This is an inherent and unavoidable characteristic of current large language model technology. OMNIS does not review, moderate, pre-screen, or control the content generated by AI agents in real time. We make absolutely no warranty, representation, or guarantee of any kind — express, implied, or statutory — regarding the accuracy, truthfulness, reliability, completeness, timeliness, legality, safety, or suitability of any AI-generated output for any purpose whatsoever. You acknowledge and accept full responsibility for all content generated by AI agents deployed on your account and for all consequences of that content. You agree that OMNIS bears zero liability for any claims, losses, damages, fines, regulatory action, reputational harm, personal injury, or any other harm whatsoever arising directly or indirectly from AI-generated content, regardless of whether OMNIS was advised of the possibility of such harm and regardless of the legal theory under which the claim is brought — whether in contract, tort (including negligence), strict liability, or otherwise. If any end-user, regulator, or third party makes a claim relating to content generated by an AI agent on your account, you agree to defend, indemnify, and hold OMNIS harmless from that claim in full. You further acknowledge that AI outputs should never be relied upon as a substitute for professional medical, legal, financial, psychological, safety, or expert advice, and you agree to include appropriate disclaimers in any deployment context where end-users might otherwise rely on AI output for high-stakes decisions.
  22. The voice cloning feature allows you to create a synthetic voice model based on recorded audio samples. By using this feature, you represent and warrant that: (a) you are the person whose voice is being cloned, or you have obtained the express, informed, and written consent of the person whose voice is being cloned; (b) the use of the cloned voice will comply with all applicable laws including biometric privacy laws; (c) you will not use a cloned voice to impersonate any person without their consent, to commit fraud, or to create deceptive content; (d) you will not clone the voice of any public figure, celebrity, politician, or other prominent individual without their documented consent. You accept full legal liability for any misuse of the voice cloning feature and agree to indemnify OMNIS against all claims arising therefrom.
  23. If you enable the AI Navigator feature (available on Premium plans), your AI agent will be capable of executing actions on your website on behalf of end-users, including navigating between pages, triggering add-to-cart events, pre-filling forms, and executing custom JavaScript hooks. You are solely responsible for ensuring that these automated actions are properly disclosed to end-users, comply with all applicable accessibility, consumer protection, and e-commerce laws, and do not create unintended or harmful outcomes. You agree that OMNIS shall have no liability for the consequences of automated actions executed through the AI Navigator on your website.
  24. To the extent that you use the Service to process personal data of your end-users (visitors to your website who interact with your OMNIS-powered agent), you act as the data controller and OMNIS acts as the data processor within the meaning of UK GDPR Article 4(7) and (8) and EU GDPR Article 4(7) and (8). By accepting these Terms, you also accept OMNIS's Data Processing Agreement ("DPA"), which is incorporated by reference into these Terms and forms part of the legal agreement between us. The DPA governs our processing of personal data on your behalf, specifies the technical and organisational security measures we implement, sets out the obligations of each party, and includes the Standard Contractual Clauses (SCCs) required for any transfers of personal data to third countries. A copy of the DPA is available upon request by emailing support@theomnisai.com. You represent and warrant that you have a valid legal basis for processing your end-users' personal data, that you have provided adequate privacy notices to those users, and that you have complied with all applicable data protection laws in deploying the Service.
  25. OMNIS may offer access to the Service through an application programming interface (API). Your use of the API is subject to these Terms and any additional API-specific terms we publish. You agree not to use the API in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service. You agree to implement reasonable rate limiting, error handling, and security controls in any application you build using the API. We reserve the right to impose rate limits, throttle API usage, suspend API access, or revoke API credentials at any time if we determine that your usage violates these Terms, poses a security risk, or places excessive load on our infrastructure.
  26. We may offer certain features, integrations, or functionality as "beta", "preview", "experimental", or "early access" features. Beta features are provided as-is without warranty of any kind, may contain bugs or errors, may be modified or discontinued at any time without notice, and should not be relied upon for production use cases. Your use of beta features is entirely at your own risk and OMNIS shall have no liability for any issues, data loss, or damages arising from your use of beta features.
  27. Any feedback, suggestions, ideas, enhancement requests, recommendations, or other information you provide to us regarding the Service ("Feedback") is voluntary. By submitting Feedback, you grant OMNIS a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback for any purpose, including incorporating it into the Service, without compensation, attribution, or restriction of any kind.
  28. We reserve the right to suspend or terminate your account and access to the Service immediately, with or without notice, for any of the following reasons: (a) material breach of these Terms that is not remedied within 7 days of written notice where the breach is capable of remedy; (b) material breach that is not capable of remedy; (c) repeated minor breaches; (d) non-payment of subscription fees; (e) suspected fraudulent, abusive, or illegal use of the Service; (f) activity that causes harm or risk to other users, OMNIS, or third parties; (g) if we are required to do so by applicable law or by order of a competent authority. Termination of your account does not relieve you of any obligations that accrued prior to the date of termination, including outstanding payment obligations.
  29. Upon termination or expiry of your subscription for any reason: (a) your right to access and use the Service ceases immediately; (b) all AI agents associated with your account will be deactivated; (c) we will retain your data for 90 days following termination during which you may export your data by contacting support@theomnisai.com, after which your data will be permanently deleted in accordance with our retention schedule; (d) any outstanding payment obligations survive termination; (e) all provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, indemnification, limitations of liability, and dispute resolution) shall survive.
  30. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OMNIS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE; WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE SERVICE OR GENERATED BY AI MODELS.
  31. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OMNIS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR: (a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS; (c) LOSS OR CORRUPTION OF DATA OR CONTENT; (d) COST OF PROCUREMENT OF SUBSTITUTE SERVICES; (e) DAMAGES ARISING FROM BUSINESS INTERRUPTION, EVEN IF OMNIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, BREACH OF STATUTORY DUTY, OR OTHERWISE). OMNIS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNTS YOU PAID TO OMNIS IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS ($100 USD). THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY SET FORTH IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.
  32. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; liability arising under applicable consumer protection legislation that cannot be excluded; and any other liability that applicable mandatory law does not permit to be excluded or limited. If you are a consumer, these Terms do not affect your statutory rights.
  33. You agree to indemnify, defend, and hold harmless OMNIS and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your Customer Content; (c) your use of the Service in violation of applicable law; (d) your AI agents and the content they generate; (e) your failure to comply with data protection obligations to your end-users, including GDPR, CCPA, BIPA, or other applicable privacy law; (f) any claim by an end-user arising from their interaction with an AI agent deployed on your account; (g) any third-party claim that your Customer Content infringes their intellectual property rights; or (h) your misuse of the voice cloning feature.
  34. You agree to attempt to resolve any dispute with OMNIS informally in the first instance by contacting us at support@theomnisai.com. We will use reasonable efforts to resolve the dispute within 30 days. If informal resolution fails, either party may pursue formal proceedings as set out below.
  35. You represent and warrant that: (a) you are not located in, ordinarily resident in, or organised under the laws of any country or territory that is the target of comprehensive US government sanctions administered by the US Department of the Treasury's Office of Foreign Assets Control (OFAC), including but not limited to Cuba, Iran, North Korea, Syria, Russia (with respect to applicable sectoral sanctions), and the Crimea, Donetsk, and Luhansk regions of Ukraine; (b) you are not identified on, and are not majority-owned or controlled by any person identified on, any US government restricted-party list, including the OFAC Specially Designated Nationals and Blocked Persons List (SDN List), the OFAC Consolidated Sanctions List, the US Department of Commerce Bureau of Industry and Security (BIS) Entity List, or the US Department of State Debarred Parties List; (c) you will not use the Service, directly or indirectly, in connection with any transaction or activity that would violate applicable US export control laws or economic sanctions regulations, including the Export Administration Regulations (EAR) and OFAC regulations; and (d) you will immediately notify us if you become aware of any circumstance that would make any of the foregoing representations inaccurate. We reserve the right to immediately terminate your account and access to the Service without notice or refund if we determine, in our sole discretion, that you have breached any of the foregoing representations or that continuing to provide the Service to you would violate applicable sanctions laws.
  36. THESE TERMS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF DELAWARE, UNITED STATES, WITHOUT REGARD TO CONFLICT OF LAW PRINCIPLES. Subject to any mandatory rights you have under the law of your country of residence, you agree that any legal proceedings arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the State of Delaware, United States. If you are a consumer located in the European Union, you may also bring proceedings before the courts of your country of residence. If you are a consumer located in the United Kingdom, you may also refer disputes to the appropriate alternative dispute resolution (ADR) scheme.
  37. FOR USERS LOCATED IN THE UNITED STATES: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND OMNIS AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES OR COMMERCIAL ARBITRATION RULES (AS APPLICABLE), RATHER THAN IN COURT. THE ARBITRATION SHALL BE CONDUCTED IN THE ENGLISH LANGUAGE. YOU WAIVE ANY RIGHT TO A JURY TRIAL. YOU FURTHER AGREE THAT ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING ("CLASS ACTION WAIVER"). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS PROCEEDING. THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER DOES NOT APPLY TO CLAIMS FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF OR TO CLAIMS THAT CANNOT BE SUBJECT TO MANDATORY ARBITRATION UNDER APPLICABLE LAW.
  38. Notwithstanding any agreement to arbitrate, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent imminent irreparable harm, pending the outcome of arbitration or other proceedings. The seeking of such relief shall not be deemed a waiver of the right to compel arbitration.
  39. Any legal action or proceeding arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues, except where a longer limitation period is required by mandatory applicable law. After this period, the claim shall be permanently barred to the fullest extent permitted by law.
  40. OMNIS shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, civil unrest, government actions, epidemics, pandemics, strikes or labour disputes, failure of third-party infrastructure (including internet service providers, cloud providers, and AI model providers), power outages, cyberattacks, or any other event beyond our reasonable control ("Force Majeure Event"). If a Force Majeure Event prevents us from performing the Service for more than 30 consecutive days, either party may terminate the affected subscription upon written notice, and we will refund any prepaid fees attributable to the unperformed period.
  41. We reserve the right to modify these Terms at any time. We will provide at least 14 days' prior written notice of material changes by email to the address associated with your account and by posting a notice on the platform. Changes that are required by law may take effect immediately. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must cease using the Service and cancel your account before the effective date.
  42. We reserve the right to modify our pricing at any time. We will provide at least 30 days' prior written notice of price changes. Price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to the new pricing, you must cancel your subscription before the new pricing takes effect.
  43. OMNIS may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate, or in connection with a merger, acquisition, sale of assets, reorganisation, or change of control, without your prior consent. We will notify you of any such assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent, and any purported assignment without such consent shall be void.
  44. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and OMNIS. Neither party has the authority to bind the other party or to incur obligations on the other party's behalf.
  45. These Terms, together with the Privacy Policy, any DPA accepted by you, and any order forms, plan descriptions, or supplemental terms applicable to specific features, constitute the entire agreement between you and OMNIS with respect to the Service and supersede all prior and contemporaneous negotiations, representations, warranties, agreements, and understandings between the parties, whether written or oral, relating to the subject matter hereof.
  46. If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or severed from these Terms if modification is not possible. The remaining provisions will continue in full force and effect.
  47. Our failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision in the future. A waiver of a particular breach of these Terms shall not constitute a waiver of any subsequent breach.
  48. These Terms are entered into for the benefit of OMNIS and you only. Nothing in these Terms is intended to, nor shall it, confer any right or remedy on any third party. The applicable third-party beneficiary law shall not apply to these Terms.
  49. These Terms, the Privacy Policy, all notices, and any other communications under these Terms shall be in English. If translated into another language for convenience, the English version shall prevail in the event of any inconsistency or dispute.
  50. Any notice required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by email to the address specified by the recipient party, with confirmation of receipt; or (c) sent by recorded post to the address on file. Notices to OMNIS must be sent to support@theomnisai.com. Notices to you will be sent to the email address associated with your account.
  51. For any questions about these Terms, to report a violation of these Terms, or to request a copy of the Data Processing Agreement, please contact us at: support@theomnisai.com — OMNIS, United States.
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